Terms of service

Last updated: November 4, 2026

1 About these Terms

Welcome to Original HEIR and www.originalheir.com (the “website” or “site”). These Terms and Conditions (the “Terms”) govern your use of the website and purchases made through the website (together, the “Services”). The Services are operated by HEIR BRANDS LLC, a Delaware limited liability company, conducting business under the trade name “Original HEIR” (“Original HEIR,” “we,” “us,” or “our”).

By using the Services or placing an order, you agree to these Terms. If you do not agree, please do not use the Services. By agreeing to these Terms, you represent that, as applicable, you are at least the age of majority in your state of residence, and/or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Our Privacy Policy describes how we handle personal information. Our Shipping Policy and Return and Refund policy. apply to purchases and are incorporated into these Terms.

Nothing in these Terms limits rights that cannot be excluded under applicable law. These Terms are intended to comply with applicable law in all respects and to be interpreted and construed in all circumstances in a manner that results in these Terms complying with such applicable laws. You may not use our Service and/or products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any applicable laws in any applicable jurisdiction.

2 Eligibility and accounts

To place an order, you must be legally able to enter into a binding contract, or have a parent or legal guardian place the order for you. You agree to provide accurate contact, billing, and shipping information and to update it when necessary.

If you create an account, keep your login credentials secure and contact us promptly if you suspect unauthorized access. You are responsible for activity that occurs through your account. We may restrict account access where reasonably necessary to address fraud, security threats, or violations of these Terms, and/or when and where we deem such restriction necessary.

To the maximum extent permitted by applicable law, we reserve the right, but are not obligated, to limit the sales of our products and/or availability of our Service to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis and in our sole discretion. We reserve the right to limit the quantities of any products or services that we offer, and/or to discontinue any products or services at any time.

To the maximum extent permitted by applicable law, we expressly reserve the right to refuse to provide our Service to any person at any time, and/or to suspend or terminate the provision of Service to any person at any time, for any reason whatsoever, in our sole, exclusive and absolute discretion.

3 Products and product information

We aim to describe our products accurately. However, we do not warrant or guaranty that product descriptions are accurate at all times. Product colors and appearance may vary with screen settings and lighting. Natural gemstones may vary in color, pattern, and appearance; these variations do not, by themselves, indicate a defect. We cannot guarantee that your computer monitor's display of any color will be accurate, or will exactly match the specific color, shade, hue or other appearance of the products shipped to you.

Product availability, descriptions, and prices may change for future orders. All product descriptions and product pricing are subject to change at any time without notice, in our sole discretion. Any offer for any product or service made on this site is void where prohibited, to the extent so prohibited.

Follow the instructions supplied with each product, including any guidance about heat, water, cleaning, and suitable uses. Individual results may vary depending on hair type, condition, and how a product is used.

Our website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of our website at any time, but we have no obligation to update any information on our website at any time or for any reason. You agree that it is your responsibility to monitor changes to our website.

Descriptions of gemstone symbolism are cultural or lifestyle information and are not claims that gemstones diagnose, treat, cure, or prevent disease, or otherwise influence one’s life. Gemstone accents are not intended to have any affect on the utility of our products, and are included solely to enhance the appearance thereof. Our lab testing has demonstrated that gemstone infusion of bristles has a positive impact on static reduction.

4 Orders and payment

Submitting an order is an offer to purchase. An order acknowledgment confirms receipt of that offer; we accept an order when we send a shipment confirmation, unless we expressly notify you of earlier acceptance. We may decline or cancel an order for a reasonable reason, including unavailable inventory, a material pricing error, suspected fraud, or an inability to complete payment. If we cancel an order after collecting payment, we will refund the amount collected for the canceled items and any associated charges that are refundable under applicable law. If we are unable to process a refund through your original payment method, we may contact you to make other refund arrangements.

Prices are displayed in U.S. Dollars. Applicable shipping charges, taxes, and any duties collected by us are shown at checkout before you place your order. By placing your order, you authorize the selected payment provider to charge the amount shown. Separate payment-provider terms may apply to accelerated checkout or installment services.

If a material error affects your order, we will contact you to confirm the corrected details or cancel and refund the affected order. We will not charge a higher amount without your agreement. After submitting an order, contact oh@originalheir.com promptly to request a change or cancellation. We cannot guarantee changes once fulfillment has begun; your statutory cancellation rights remain unaffected.

5 Shipping and delivery

Shipping destinations, charges, processing times, and delivery estimates are described in our Shipping Policy. Delivery estimates are not guarantees unless expressly stated. If an order is lost, delayed, damaged, or incomplete, contact oh@originalheir.com so we can assist. Responsibility for loss and any remedies will be determined under applicable law; these Terms do not automatically transfer all risk to you when a package leaves our facility.

We do not accept orders from outside the United States or ship to addresses outside of the United States. If you place an order for shipping to an address outside of the United States, your order will be canceled and any prepayment will be refunded.

Free-shipping offer:

Sign up for both email and SMS to receive free standard ground shipping on your first U.S. order. Use the code provided after signup at checkout within 30 days. One use per customer. Express shipping is excluded. You can unsubscribe at any time.

6 Returns and refunds

Returns, exchanges, and refunds are governed by our Return and refund policy. Review it before ordering, including any conditions applicable to opened or used haircare tools. Nothing in that policy or these Terms excludes remedies for defective, damaged, or incorrectly supplied goods, or other mandatory consumer rights. Contact oh@originalheir.com with your order number and a description of the issue. For the avoidance of doubt, we do not accept returns more than 14 days after your receipt of any shipment from us, and we do not accept returns of any items that have been opened and/or on which the sanitary bristle seal has been broken.

7 Promotions

Discounts and promotions are subject to the eligibility criteria, dates, exclusions, and redemption limits stated in the offer. Unless the offer says otherwise, discounts cannot be combined or applied retroactively. Separate rules govern any referral program, giveaway, sweepstakes, loyalty program, or other special promotion and will be provided when the program is offered. We reserve the right to discontinue any promotional and/or discount offer at any time and for any reason, to the maximum extent permitted by applicable law.

8 Heiroscope and educational content

Our optional “Heiroscope” automated tool provides cosmetic haircare education and product recommendations based on the information you submit. Heiroscope is provided for educational and entertainment purposes only, and is expressly not a medical tool or device of any kind. The information you submit to Heiroscope does not constitute medical records, and your use of Heiroscope is not a medical consultation, diagnosis, or treatment, and does not establish a clinician–patient relationship. Recommendations may include Original HEIR products that we sell. For any and all medical concerns, such as persistent scalp symptoms, unexplained hair loss, or other issues affecting your scalp and/or hair, consult a qualified healthcare professional. Under no circumstances should Heiroscope be utilized as a substitute for the advice and/or care of a qualified healthcare professional.

When you use Heiroscope, we use submissions to provide the requested service as described in our Privacy Policy. Any response time displayed for Heiroscope is an estimate unless expressly guaranteed.

Other educational content on the Services is provided for general information and does not constitute or replace individualized professional advice.

9 Reviews, comments and other submissions

If you submit a review or other content for public display, you retain ownership and grant us a nonexclusive, royalty-free license to host, reproduce, and display it in connection with the Services. This license is limited to that purpose. Using your image, testimonial, or submission in separate advertising requires any additional permission required by law.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

You confirm that you have the rights needed to submit the content, that it reflects your honest experience, and that it does not infringe others’ rights or contain unlawful material. You agree to disclose any gift, discount, payment, or other material connection associated with your review.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material or information, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead, or attempt to mislead, Original HEIR or third parties as to the origin, ownership, authorship, rights of use and/or intended meaning or interpretation of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

We may moderate unlawful, abusive, irrelevant, or fraudulent content, but will not suppress a review solely because it is negative. We may, but have no obligation to, monitor, edit or remove from our website content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise undesirable or objectionable or which we determine violates, or could violate, any party’s intellectual property rights or these Terms.

Private customer support communications and Heiroscope submissions are not public submissions under this section and are not licensed for advertising by these Terms.

Your submission of personal information through the store is governed by our Privacy Policy.

10 Intellectual property and acceptable use

The Original HEIR name, logos, product designs, photographs, text, graphics, and other website content belong to us or our licensors and are protected by applicable intellectual property laws. You may use the Services for personal, lawful purposes. These Terms do not grant a right to reproduce, sell, or commercially exploit our content or branding without written permission, except as permitted by law.

In addition to the other prohibitions specifically set forth in these Terms, you are prohibited from using our website or its content or any other component of our Service: (a) for any unlawful purpose; (b) to solicit or encourage others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability or any other protected class; (f) to disseminate or submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code, malware, spyware, adware or any other thing that will or may be used in any way that will, might or is intended to, affect the functionality or operation of the Service or of any related website, other websites, internet service providers, or the internet, generally; (h) to obtain, collect, disseminate, modify or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape to any extent, in any capacity, for any reason, purpose or intent; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, internet service providers, or the internet, generally. We reserve the right to terminate your use of the Service or any related website in the event of any violation, suspected violation or attempted violation of any of the prohibited uses.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us, which we may grant or withhold in our sole and absolute discretion.

11 Shopify and third parties

Our website store is hosted by Shopify, which provides the ecommerce platform that enables us to offer the Services. Shopify processes information when you visit the store and make purchases. Information may be shared with Shopify and other service providers in other countries to provide the Services, as described in our Privacy Policy. Your purchase contract is with us, Original HEIR.

Third-party websites, payment services, and other services linked from our website have their own terms and privacy practices. We are not responsible for their independent content or conduct, subject to applicable law.

Third-party apps, tools and services that you may interact with as part of the Services, and/or that may be involved in the provision of Services in accordance with these Terms, include (but are not limited to): ilovecreatives (and third party engineers), Shopify, ShopMy, Netlify, Google, Google Pixel, Google Analytics, Meta, Meta Pixel, Open AI, Open AI Pixel, Anthropic, PayPal, Klarna, Klaviyo, Affirm, Shop Pay, Apple Pay, YOTPO, Masira, ShipStation, Pinterest, TikTok, YouTube and Substack.

12 Disclaimers and liability

We take reasonable steps to maintain the Services but cannot guarantee uninterrupted or error-free access. To the extent permitted by law, website content and access are provided “as is” and “as available.” This does not exclude product warranties expressly offered by us or statutory warranties and guarantees.

To the extent permitted by law, we are not liable for indirect, incidental, special, or consequential losses arising from use of the Services. This exclusion does not apply to liability that cannot lawfully be excluded, including fraud, willful misconduct, gross negligence, or injury where applicable law prohibits exclusion.

To the maximum extent permitted by applicable law, the Service is provided without warranties of any kind.

Nothing in these Terms reduces your mandatory consumer remedies.

13 Changes and termination

We may update these Terms for future use of the Services by posting revised Terms and updating the date above. Where required by law, we will give additional notice or obtain agreement. Changes do not retroactively alter accepted orders. We may suspend access where reasonably necessary to address unlawful activity, fraud, security risks, or a material breach of these Terms, without affecting rights or obligations already accrued.

Occasionally there may be information on our website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and/or availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

However, we undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except to the extent expressly required by applicable law, and we disclaim any and all such obligations to the maximum extent permitted under applicable law. No specified update or refresh date applied in the Service or on any related website, should be interpreted as a statement or representation by us that all, or any, information in the Service or on any related website has been modified or updated, nor does any such update or refresh date constitute a warranty by us to you or to any third party.

14 Governing law and general provisions

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules, except that mandatory protections under the laws of your place of residence remain applicable. Subject to any mandatory jurisdiction rights, disputes may be brought in courts of competent jurisdiction in New York County, New York.

If a provision is unenforceable, the remaining provisions continue to apply. A failure to enforce or delay in enforcing a provision does not waive the right to enforce it later. These Terms and the policies expressly incorporated above and referenced and/or linked herein form the entire agreement governing the Services, subject to any separate terms expressly agreed for a particular service or offer, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service and/or any other documents referenced herein).

15 Indemnification

You agree to indemnify, defend and hold harmless Heir Brands LLC and our parent companies, subsidiaries, affiliates, partners, officers, directors, employees, members, agents, contractors, subcontractors, interns, suppliers, service providers, representatives and licensors from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.